Maintaining 5 stars and happiness. - Anonymous employee Wynn Resorts Employee Review

4.0
Jan 18, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a reason Wynn Resorts consistently maintains 5 stars, its the level of service and behind that are people. The pro is you are truly able to learn from the best in the business, Individuals who have been hand selected for their skill level and absolute dedication to their industry.There is so much to be learned from such different management styles that all have one thing in common, guest satisfaction.

Cons

There is a lot of 'red tape' to go through to get something done that falls outside of Policy and Procedure which limits empowerment. There is no room for error which is understandable, however, it can also create uneasiness among employees and instead of owning mistakes and seeking out guidance it cultivates a certain amount fear in employees(especially line level) and an unwillingness to own their actions.

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5.0
Jun 28, 2026
Recommend
CEO approval
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Pros

Luxury clientele, employee dining room, beautiful hotel

Cons

Too corporate, managers don’t fight for you, lack of security,

1.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

You technically get a free lunch and a one-hour break in an 8 hour shift but good luck ever using it.

Cons

There’s no time. I even feel guilty stopping to drink water or use the bathroom. It’s always going to be your fault if you don’t finish 12 credits with precision and perfection. You risk developing recurring UTIs like me. They know most GRAs can’t take breaks and it’s not even a secret….. but make one mistake, like claiming a credit incorrectly, not finishing a room because the guest came back, or marking the wrong room completed, and all hell breaks loose. They’ll remind you that the company pays you for credits, ignoring the fact that if you had a dollar for each day you don’t take breaks or lunch, you’d have a fortune. It’s a very abusive environment. It’s hard to find a GRA who can meet their standards, and if they find the right fit, that GRA can’t make mistakes. Every mistake is recorded and stays in your file, so they can cover themselves later if they want to fire you.

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