Pros
The support team is incredible and made my job of understanding how the Chatbot works a pleasure to learn. Our recruiters are loving the Chatbot, it makes their jobs a little easier and is a great time saver in that it asks all the questions that would normally be asked on the first call or on an email. The candidates can choose to respond directly to their mobile phones or desktop as they get an email and an sms autoresponder.
Cons
The support team, namely [SENSITIVE CONTENT HIDDEN], are incredibly friendly with quick responses, and go the extra mile to make sure all our needs are met. No issue was too big for them to handle and all bugs sorted out efficiently. The Chatbots are very easy to use as is the ability to edit the Bots. I love the fact that the Bots have been customized to fit our website and look like they are genuinely coming from us, it certainly gives our candidates peace of mind to complete the Chatbot questionnaire. Everything is automated which saves a huge amount of time.