Great if you're a driver, ehhhhhhh if you're anyone else - Customer Service Representative (CSR) XPO Employee Review

3.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work, keeps you busy for the full day, but you can leave it at work at the end of the day. Benefits are good.

Cons

Limited mobility, absolutely no appreciation for CSRs. Bonuses for anyone below the FOS don't exist, and don't ask.

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2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the better LTL companies I’ve been to. Will work with you for the most part

Cons

The vacation set up is dumb. No sick days you get 3 weeks PTO for sick and personal days and it’s almost impossible to take a day off you didn’t put in in November of the previous year then force you to use pto when you call in. Some management is ok but most is not the greatest

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