Management & Hourly rates - Customer Care Representative XPO Employee Review

2.0
Feb 14, 2019
Recommend
CEO approval
Business Outlook

Pros

The higher ups and executives are some of the nicest people you will ever come across.

Cons

They pay the people who are actually doing the work PENNIES while everyone else lives high off the hog. The managers and supervisors are the WORST. Never been at a job where you're treated so poorly and talked to so badly. Scared to report it because of job retaliation. They treat you like kids in a daycare center.

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XPO Response
7y
Thank you for your feedback. We’re committed to creating a work environment that’s supportive, inclusive, and respectful. We take comments regarding mistreatment and even discourtesy very seriously. We encourage you to report your concerns to the XPO Ethics Hotline at 1-800-638-1486.

Explore other reviews about XPO

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and senior leadership has a goal to provide excellent service, competitive pay, and recognition for hard working team players, looking to put their best foot forward every day.

Cons

Can be stressful at times when working in logistics, but this is common in the industry and often more related to fluctuations in economic factors.

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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