Customer Service/ Dispatcher in fayetteville ga. Stressful place!! - Customer Service Dispatcher XPO Employee Review

1.0
Jun 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Its a check until you find something else. If you get on at the office in Marietta the pay is a little more and they are closed on Sundays so I've heard.

Cons

Starting pay is 10 you start off as a part time employee until they are ready to make you full time which may be never. Everyone use the same headsets and get sick several times. 7.5 hrs a day with a 30min unpaid break. Management is very rude. Your schedule can be changed at any time and you wouldn't know unless you check the board. Several routers walked off the job due to low pay and management. They raised the routers pay to 14hr to get some to stay but per routers its still not worth the headache. Only holidays off are Xmas and thanksgiving. Phone system suck and new system suck which hinders you from working proficiently.a lot of complaints about checks not being correct every pay period.there were several emails sent out to HR with no response. I pray things get better for those still there.Only worth the stress if its a last resort

Explore other reviews about XPO

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and senior leadership has a goal to provide excellent service, competitive pay, and recognition for hard working team players, looking to put their best foot forward every day.

Cons

Can be stressful at times when working in logistics, but this is common in the industry and often more related to fluctuations in economic factors.

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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