Terrible Company - Customer Service Representative (CSR) XPO Employee Review

1.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

It is a Self paced work environment

Cons

No advancement for black women Management knows nothing about office work or how to help office employees Little to know advancement opportunities Everybody is a baby boomer not up to date with tech No bonuses for in office employees even though we are the heartbeat of this company No incentives Training sucks

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XPO Response
2y
We're disappointed to hear this was your experience at XPO as we’re committed to creating a work environment that’s supportive, inclusive and respectful. If you would like to report your concerns, you can contact the Compliance Office at Ethics@xpo.com, or you can report your concerns through our whistleblower hotline at 800-638-1486 or on the website www.xpo.ethicspoint.com.

Explore other reviews about XPO

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work and everyone is like family.

Cons

Stressful sometimes and can be chaotic.

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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