VERY unorganized. Not legendary hospitality. - Kitchen Crew Xanterra Employee Review

1.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

It's great that you get to live in a national park, but that should be a given if you're working there.....

Cons

To sum this up, my contract was to last until the end of the season in mid-October, but I am leaving 2 months early. This is not the work environment I want and I would not recommend this company to anybody that actually cares about their work life/career. Nobody seems to be able to give straight answers to seemingly simple questions. I had been in contact with HR before I started work and told them I wanted to arrive early and move into my dorm if possible, to which they said would be fine. When I arrived, nobody could tell me for sure where to go to check in and when I finally found the housing office, they told me there was nothing available. Lucky for me I had a campsite reserved, only because somebody else was going to be with me for a while when I was starting work and I wasn't sure if they would be able to stay in the dorms with me. So I camped (about an hour and a half away from where I would be working in Canyon) until my first day of work. THEN when I went to move into my dorm they assigned me a room with someone who wasn't ready for somebody to move in, so I went back and asked for a new room. THEN they assigned me a room that was already occupied. It was so unorganized and annoying, and that's just the living situation. Which, by the way, is quite expensive in relation to how little money you make working here. The deductions on your paychecks are outrageous, the amount of money they take out for food is up to ~$160 over a 2 week pay period. The quality of the food is very low and accesibility is minimal. The employee dining room is open very few hours of the day for each meal, so many times you will not even be awake or available to eat from there. And everything in the park is so expensive, you won't want to pay for food from the general stores or restaurants. The wage may sound acceptable at just over $10/hr, considering the fact that you get to live in a national park, but when deductions are taken out, you end up making about half of that. As for the actual work environment, it's not great. It's always a mess, schedules change on the daily, and hours are very long. Expect to work an average of 9-11 hours 5 days a week. You may be scheduled to do one thing but then they make you do another. I wasn't even added to the schedule for the whole first week I was working there. Everyday I would have to ask when to show up and when to leave. There will not be formal training, and they did not even require a food handlers permit or training. My training to be a cashier was me reading a booklet while on the job. It is hard to stay passionate and motivated in this work environment because it is so unorganized and many people don't care about the quality of work they produce. The mentality seems to be to do just enough to get by and nothing more. For somebody who is passionate about serving others and providing top notch hospitality, this is not the place to work. This is not legendary hospitality.

Explore other reviews about Xanterra

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment if you like National Parks

Cons

Lack of organization on an operational level

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Xanterra Response
1mo
Thank you for taking the time to share your feedback with us! We appreciate your input and hard work. If you have any additional information you would like to share with our team, please email corphr@xanterra.com.
1.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

None if you're in leadership

Cons

Very poor work life balance, if you're a manager you will be all alone. Very messy full of kids leaving home for the first time. And pay is so low you'll make more money doing uber

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