First of all, the "positive" reviews are not legit. This is Xchange's attempt to save their poor reputation in the industry and rope in some more poor unsuspecting employees.
RUN FOR YOUR LIVES!
The biggest issue I dealt with was the complete lack of professionalism and organization.
The company is trying to recover from a recent bankruptcy but with the way they continue to conduct business they will be right back in bankruptcy court.
The sales team constantly trips over themselves since no one truly has a territory, and everyone calls into each other's territory.
Training was nonexistent. I basically trained myself on their ancient systems.
There's a serious lack of communication from all departments. Send an email and expect to get a response several days or follow up emails later.
There is zero career development unless they happen to lose yet another employee, which they do often.
Work here if you have absolutely nothing else to do with your day because you will not benefit otherwise.
The "healthcare" is abysmal and super expensive.
Seriously do NOT work here, you'll be so disappointed.
Trust no one at all! They will lie to you and about you.