Great culture but underwhelming exec management - Anonymous employee Xero Employee Review

4.0
May 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Xero has a great culture which trusts its employees and gives them space and authority to do their best work. For the most part bureaucracy is kept in check (with a couple of exceptions in HR and Finance) and doesn't get in the way of people. Xero's customers overall really like its products and everyone works together to do the right thing for Xero and customers. Politics doesn't feature all that much in the organisational culture which is refreshing Generally Xero has hired really smart people and has been able to keep them. So you're always challenged personally to live up the standards set by those around you. From a technical perspective- there are generally pretty good technical practices and you can pretty easily build and ship software as there isn't oodles of process getting in the way. Legacy code bases are a challenge but things are starting to break up into smaller pieces

Cons

Xero has made some poor senior hires recently. Generally people that blow hard on their own trumpet. It seems there are unrealistic expectations these people will enter the organisation, wave a magic wand and all problems will be solved. but there are no quick wins meaning these people either get turfed out early for not getting instant results, or, they manage upwards and score brownie points to secure their own existence but don't support their teams who are doing the real work. Xero's strategy seems to consist of an ever growing wish list of things that the product team should now be building. There seems to be an unwillingness to make the hard calls that give the organisation focus. This means that product teams are very stretched across too many initiatives and trying to maintain too many code bases

avatar
Xero Response
10y
Thank you for your thoughtful feedback. The pace at which we have grown does mean that we don't always get it right but we do try to figure that out quickly and take action. Feedback that we are now collecting from Officevibe on the real time pulse from all parts of the company will provide valuable insight for us to act upon.

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

5
See reviews by: Helpful|Rating|Date|All