Ambitious but disconnected from reality - Anonymous employee Xero Employee Review

3.0
Jul 3, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A big team of excellent thinkers is nothing Xero is short of. Over the years Xero has done well to employ enthusiastic individuals hungry for the challenge of delivering a great product experience.

Cons

In general there was too much drinking the Xero Kool-Aid, ignoring competition and ultimately a lack of focus amongst certain teams. Questionable innovation seems to take place and the product seems to be the 'same but different' to other accounting tools with little in the way of meaningful business insight on offer.

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Xero Response
10y
Thank you for your feedback. While it is always our aim to dream big and disrupt ourselves, we realize that there is work to be done to keep improving our product for the benefit of all the small businesses whose lives we want to improve and we remain committed to doing that.

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5.0
Apr 24, 2026
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Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

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1.0
Jun 30, 2026
Recommend
CEO approval
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Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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