Pros
Reasonably proficient onboarding experience, and HR do a great job of selling you the job before it actually starts. Free fruit.
Cons
Much like the Xero customer experience, once you're actually in, that's where they stop caring as much. There are two kinds of people working there, those who want to help you progress, but are too busy & those who pretend to want to help you but don't actually care. Extremely low pay rates within CX teams compared to Product. There's little opportunity for career progression outside of Product teams. Some reasonable amounts of disfunction with parts of the organisation not talking to others. Some dead weight in the organisation who don't appear to do much work, who management know about and seem to ignore.