Pros
The culture is incredibly friendly, and for the most part processes have been hammered down and kinks worked out.
Cons
Paid well under market rate, at least in the Customer Experience department. The company is also growing very fast, and every day feels more and more corporate. I've heard the CEO say since the day I started that he doesn't want things to become corporate, but I'm watching it unfold right before our eyes. Middle management has probably been the weakest link as things have grown, not quite knowing how to manage a staff that already knows what they're doing and trying to change a status quo that was working pretty well to begin with. Also not much room for growth in the Denver office, almost every job is over in New Zealand.