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      Xero

      Engaged Employer

      Xero reviews

      Customer Experience Specialist - Customer Experience Specialist Xero Employee Review

      1.0
      Jun 28, 2017
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits and offices with all things kids like PlayStation pool table, fizzy drinks. Coffee machine! Great product.

      Cons

      Even when targets are reached and you seem to be succeeding beware of the threatened senior that will see to your demise. Team leaders with no product knowledge. Do not #challenge within trial period as this will seal your path - out the door. Very young immature and no experienced leaders with little management or people skills. Extremely high staff turnover. Number one focus - Teach the machine how to do your job. If you know how to "schmooz" the right people and if you are young and don't know any better this company is for you. Training is in front of tv. Nothing hands on.

      avatar
      Xero Response
      9y
      Thank you for taking the time to place a review and we are sorry to hear that this was your experience at Xero. We work really hard to create a positive, open and transparent culture where our people can share any concerns or feedback at any time. This is particularly important as we grow and build out newer offices so we can make sure we’re creating a positive working environment for our teams. We have an ongoing employee engagement tool which helps us track real-time feedback, giving us valuable insight into what is working well and what we need to do better. And we take all of this feedback very seriously, respond directly to it, and make changes wherever we can in our efforts to provide the best employee experience at Xero.

      Explore other reviews about Xero

      5.0
      Apr 24, 2026
      Partner consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and solid benefits

      Cons

      Could be a bit chaotic at times

      1
      1.0
      Jun 30, 2026
      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Xero has a great product and a lot of very passionate employees who work very hard for their customers.

      Cons

      The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

      5
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