In this episode of CEO vs Reality... - Anonymous employee Xero Employee Review

3.0
Oct 14, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A strong rank and file talent pool for the most part making sound decisions given the context and reality of building product at Xero. Great creative talent in other areas of the company. Great offices in amazing cities around the world. For the most part, the culture and structure enables teams to build good software without undue process or stifling rigidity that hold back many other similar companies. This is a real asset to Xero and its value shouldn't be underestimated

Cons

A lot of the real brains of the operation have walked out the door in the last few months, and the remaining people who are valiantly holding it together are teetering on the edge. As another review mentioned, when the CEO doesn't get his way he will draw a conclusion in his own head that the people standing in his way, or who disagree, are slow or not performing, despite any evidence to the contrary. This on many recent occasions has led to resignations. What now remains is upper management with no real courage. This works for the CEO because he gets what he wants with most people acting on his ideas without critique. The C level is misaligned and don't seem to be all that capable as a group which leaves others to pick up the slack and show the real leadership. It is not clear if people are placed around the exec table based on merit or just for show.

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Xero Response
8y
We appreciate you taking the time to provide feedback. However, we are very sorry to read some of your comments as they suggest attitudes or behaviour at Xero that is counter to our values. We take our values very seriously as they are the core of our culture and shape everything we do. Our CEO and leadership team work hard to reflect and entrench them both internally and externally. In particular the importance of being open, transparent, listening, treating people equally, and working collaboratively. I encourage you to reach out to the PX team if you’re keen to chat about this any further. Or if you would prefer to provide additional details anonymously please do so via our internal tool, Officevibe, as this will give us the information we need to directly address your concerns.

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

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1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

8
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