Losing the #human aspect - Anonymous employee Xero Employee Review

1.0
Jul 21, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the best people I’ve worked with, trying their absolute best despite management making life difficult.

Cons

Too much “crunch” time. Superhuman effort is now expected, leading to burnout and fatigue. HR (or PX as they like to call them) have no idea what they’re doing. A lot of staff turnover - forcing out Sergio after all he’s done for Xero, and others was criminal - leading to a lack of leadership in key areas like security. Turnover and closing down offices leads to insecurity and fear elsewhere - if San Francisco can go, who’s next? Sham internal promotion processes - interviews not conducted in good faith because a decision has already been made.

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Apr 24, 2026
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Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

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1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

5
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