Pros
-Exceptional work/life balance -Great office -Very much a family environment
Cons
Xero is a company which prides itself on its inside out culture, autonomy, and being #human. Sadly, there has been a major shift in 2019 with new leadership in place for US sales in which Xero has lost those values the company goes at great length to provide to its employees. Morale for US sales people has been extremely low since the leadership change and people are dropping like flies. The new leadership has taken fear based tactics, such as secretly auditing everyone’s calls at random which is not exactly motivating. Wouldn’t a better approach be to tell individual contributors management will be shadowing you to provide feedback on your calls? Further, senior sales leadership has been way too hands on with individual contributors instead of letting middle management run the show. Unfortunately, a lot of this can be justified due to Xero struggling mightily to gain any significant traction in the US. The company is absolutely nowhere near its sales targets in the US while the other markets carry the ship afloat. Things have gotten to the point in the US where 2/3rds of the San Francisco office were laid off, as were other sales staff in the Midwest. There is a growing fear that others will follow suit should Xero continue to struggle here. Overall, if you are considering joining Xero in New Zealand, Australia, England, Canada, or Singapore, you will find unparalleled growth opportunities in a surging business. However if you are considering joining Xero in a sales capacity in the US, I strongly urge you to stay clear and look elsewhere.