- Lazy and Egotistical Management
- Ineffective and painful processes (a lot of unnecessary red tape)
- Lack of recognition and career opportunities
- Entered the Canadian market with a dangerously confident mindset
- Clear lack of diversity and inclusion top down
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I'm a former Hubdoc employee that's been working at Xero. While I have nothing but good things to say about Hubdoc, I can't say the same for Xero.
If you're a person of colour you will get constant headaches working at this company due to the lack and unwillingness of your colleagues and management wishes to understand about contexts and situations.
Xero has told Hubdoc employees time after time that they respect and want to include Hubdoc culture to Xero, but have since done everything to kill the same culture that has brought talented employees on board to work on a product with lots of potential.
As if culture wasn't enough, they also decide to let go half of the customer-facing teams while holding on to the other essential teams with no clear direction for over 6 months. To show how much they cared about us, they decided to demote the rest of those who decided to stay and force them into worse off Xero contracts during the pandemic.
They also had the audacity to tell those that chose to stay that we should have been more grateful that we got keep our jobs, and that the demotion was necessary.
We were getting paid the same with a lesser title, but none of our responsibilities shrunk. In fact we were busier and responsible for more than ever before. All the processes were changed and made worse and more painful than necessary. Customers are not happy about the changes either but Xero does not seem to care.
I followed the company's rules and expectations, and I played by their rules. I can say I am exhausted and I'm tired of being treated less than human. I was never in bad standing or had performance issues, but this whole situation has been exhausting and dehumanizing. Most of the customer facing team that remains all wants to leave but there aren't a lot of options during a pandemic, so we are all stuck here having to be micromanaged by the hour about when we're going to the bathroom or when we're going to finish their arbitrary quota that benefits no one.
I would not work at Xero if I wasn't working for the technical development side of things. If you're looking to apply for non-tech positions I highly recommend you look elsewhere, they will undercut your value.
