0/10... do not recommend CX! - Customer Experience Specialist Xero Employee Review

The way upper/middle management team in Denver has handled work from home transition during a pandemic has been unbearable. I used to enjoy my role once upon a time but the way this team treats the CX agents is BEYOND COMPREHENSION. I always surpassed my daily quotas but it really got me no where. There are no opportunities apart from CX for anyone with a good education and relevant work experience. You'll be bored to death after a few months and feel utterly undervalued. Your suggestions, thoughts and feedback is of no value to them. I really did fit the mould and surpassed all expectations but never encouraged to do more. I was just a ticket solver to them at the end of the day and that gets tiring when you receive no raise/ promotions. A lot of people end up feeling trapped at Xero. It seems to me that the people who get promoted are those who are the "yes man" to the director or the ones who befriend/flirt with people who can get them a better role . Unless, you are this 'yes man', you will remain static in your role until you slowly start becoming resentful. I've seen this happen to so many intelligent people this past year who were extremely hard working but just not willing to suck up and hence, the turnover right now is very high. Not sure how many people need to leave before they realize that this is NOT how you run a CX team. If you're looking for customer service/support related work in Denver I'd suggest you look elsewhere, there's plenty of better opportunities out there.