Great Product, Misguided leadership with no direction - Anonymous employee Xero Employee Review

1.0
Sep 11, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- nice view of the city, some free snacks and beverages, nice office to work in, smart engineers who know what they're doing, people can make friends here

Cons

Where to start... - company struggles a lot with leadership (no guidance at all) so people work blindly towards goals that are unachievable. This provides management the excuse to out employees. - seen the sales team struggle constantly to make their number, with and without integrity and are forced to do this - the (US) company invests in a lot of unnecessary things that gets them no return - Management will never give straight answers to questions, no clarity at all where numbers/quotas come from - company over-promises but never delivers (such as product is always late and issues w/ compensation) - Recruiting team ignores internal referrals and HR doesn't solve anything. But everyone gives HR the "bad guy" work and makes them "lay off" employees without any good reason - Xero over hires employees then lays them off in a couple of months when they decide they're not needed anymore. Then will re-hire again, then lay off. It's a never ending cycle - Most of management will not stand up for their employees - be prepared to stand up for yourself and don't be surprised if you're thrown under the bus - employees are never asked for their opinion but they're too scared to give one anyway since they're afraid they'll lose their job over it - no direction - no room for growth opportunities or career advancement (will promise it when you start then will purposely neglect it) - no real, consistent training programs

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Apr 24, 2026
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Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

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5.0
Mar 28, 2016
Recommend
CEO approval
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Pros

Awesome work culture. You get to meet everyone from every team in the company. Every one are so helpful. Even the people from different teams will help you to achieve your tasks. Even the managers are so helpful. Perks: Wednesday Lunch, Friday Happy hours.

Cons

I haven't faced anything negative in the company.

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