Management put themselves ahead of employees - Anonymous employee Xero Employee Review

1.0
Jul 12, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice teammates Product sells itself Nice new building

Cons

Manufactured atmosphere Role fatigue Self absorbed management

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Xero Response
10y
Thank you for sharing your thoughts it's so valuable. As Xero is scaling incredibly rapidly we are not always going to get it right. Our culture and values underpin the need for ongoing transparent feedback particularly during this period of rapid growth so that we can hold on to what makes Xero special. We know that providing feedback to peers, managers, lead team and even the MD can be daunting so we have implemented a coaching program for all employees on 'how to' have those conversations at all levels. We understand we can only fix something if we know it's broken. At Xero we want people to #Champion their ideas, #Challenge if they disagree, be #Human as we all make mistakes and take #Ownership if something isn't working so that ultimately we can deliver a #Beautiful product to our customers.

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Cons

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Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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