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      Xero

      Engaged Employer

      Xero reviews

      If it looks like a cult, sounds like a cult, and smells like a cult... - Senior Account Manager Xero Employee Review

      1.0
      Jan 24, 2023
      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good name for your CV

      Cons

      60 hour work weeks and the levels of pressure as a SAM is not healthy. The company pretty much owns your LinkedIn and posts their own updates on your behalf. This is tracked and there is a leaderboard for likes and shares. This isn't mandatory but seen as a red flag if you don't engage and allow it. You must be very active on LinkedIn and like the automatic posts your colleagues have made to keep up illusion of positive vibes. You need to treat your accounts as a channel and flog as many subscriptions as you can. Even if the subscriptions aren't in use they will be billed and clients see it as a forceful.

      avatar
      Xero Response
      3y
      Thank you for sharing this feedback. We’re disappointed to hear about your experience with our employee advocacy platform. This is available for all Xeros to use to enhance their social media profiles if they choose, but it is not mandatory. We encourage you to reach out to our Social Media team (who is keen to assist) for any further questions about this platform, as well as Mandy McDonald, GM of Customer Experience or our PX team. Again, we appreciate your candid feedback.

      Explore other reviews about Xero

      5.0
      Apr 24, 2026
      Partner consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and solid benefits

      Cons

      Could be a bit chaotic at times

      1
      1.0
      Jun 30, 2026
      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Xero has a great product and a lot of very passionate employees who work very hard for their customers.

      Cons

      The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

      6
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