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      Xero

      Engaged Employer

      Xero reviews

      Started great, not so great anymore - Customer Service Representative Xero Employee Review

      1.0
      Feb 23, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      In the beginning, full time WFH, bonuses, signs of real progression, great culture. Good amount of holidays.

      Cons

      Now WFM pretty much gone as 3 days in office are mandatory. Clique culture, managers have their favourites and do not progress on merit only if they 'like' you. So if you would to progress, get ready to kiss someone's as*. Micro managing managers, they will not leave you alone. They state they don't micro manage, but they'll constantly message you on slack to drive up numbers. Managers don't even know what they're doing. You'll explain something basic to them and you may as well talk to a wall. Toxic culture, onboarding was horrendous. You need to learn everything yourself. Help is basically non existent.

      avatar
      Xero Response
      3y
      Thank you for taking the time to leave a review. We appreciate the thorough nature of your feedback and take your comments very seriously. We pride ourselves in creating a human and inclusive culture at Xero and are disappointed in hearing about your experience, so we encourage you to reach out to Mandy McDonald, GM of Customer Experience or our PX team who is keen to address your concerns directly and find a resolution for you. Thank you again for providing your feedback.

      Explore other reviews about Xero

      5.0
      Apr 24, 2026
      Partner consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and solid benefits

      Cons

      Could be a bit chaotic at times

      1
      1.0
      Jun 30, 2026
      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Xero has a great product and a lot of very passionate employees who work very hard for their customers.

      Cons

      The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

      6
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