Below average wages, for a job that will keep you permanently stressed, and gaslight you if you complain - Anonymous employee Xero Employee Review

A genuinely insane level of micro managing for service agents. You'll be accountable for at least five response KPIs Agents cannot scrutinize or contest their performance reviews, because leadership do not sufficiently understand their own KPIs. These will be tied to your Annual Salary Review and are one of the tools Xero uses to to delay or refuse salary increases. You will be kept on the same salary for 18 months, with no option to progress to a new role before then. Xero insists its service staff stay in the role for at least 18 months. This, combined with hiring younger/naive students (As it's easier to consistently underpay them) to backfill vacancies left by senior SMEs begin to explain both the decline in standard of Xero Customer service, but also the severe drop in employee satisfaction for the service team. This is not an entry path into a promising career at a fast growing fin tech company. If you're considering putting up with the above to get a foot in the door - don't.