A refreshing change! - Learning Experience Specialist Xero Employee Review

5.0
Nov 10, 2015
Recommend
CEO approval
Business Outlook

Pros

I could say the pool table, free snacks, table tennis, posh coffee machine, retro arcade machine or state of the art office make Xero a great place to work. But actually #beautiful offices are just a small part of why Xero are leading the way. I joined Xero 4 months ago and previously worked for a company that had most of the above, but none of the below - 1) Xero have values in place that shape the culture of the business. We have an MD that takes time out of his day to connect with new starters to #champion the importance of those values - have you ever worked for an organisation that does that?! 2) There seems to be a flat organisational structure - you will not find a member of the Leadership team shut away in a corner office! The management team are approachable and the workforce are encouraged to take #ownership for its actions. 3) There is a robust recruitment process in place that ensures we recruit the best talent in the market, in the most #human way possible. When you join Xero, you attend a welcome call with the CEO, Rod Drury who is based in New Zealand - how many times have you have a chat with your CEO?! 4) Xero are an industry interrupting, growth company that is exciting & a #challenge at the same time. I recently attended a recruitment fair and was gasped at in excitement when a small business owner saw me in my Xero t-shirt - when was the last time someone reacted like that, when you told them where you worked?! Xero is honestly changing people's lives and I am thrilled to be a part of it.

Cons

For those that have not previously worked in a Global organisation, time zones can be frustrating. The on-boarding journey needs polishing, but I am fully prepared to tackle that!

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

5
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