Pros
- Annual leave amount. - Shut down period. - When they bring food in the office, there are some great selections. - The office is really nice. - The office is in a great location.
Cons
- You can no longer start an hour before or after your shift when traveling to the office. - You can no longer start half an hour before or after your shift when at home. - You have to be in the office 60% of your work hours (equivalent to 3 full days). - The rule use to be that if you book a day off in the week, this lessens your days in the office. This no longer applies and it still has to be 60%. - Socials are no longer every Friday. - There is no longer flexibility when you take your breaks and lunch. - Targets are unrealistic. - Quantity over quality. - If you fail to reach targets, there will be action taken that requires you to be in the office up to 5 days a week, again targets are unrealistic. - If you were a high performer, your flexibility was good, this no longer applies. - No matter how far you live, you are still required to come in the office the minimum of 60%. - It use to feel like specialists, supervisors and managers were all on the same level, but also a balance of respect. This no longer feels this way as I understand pressure is being put on supervisors and managers. - It use to feel like you were trusted to do your work in your own time. - It use to feel like you were doing a good job when clearing the queue, now they are finding ways to make you constantly busy for no reason. - You are timed on your use of breaks and lunches. - There use to be loads of incentives, now it is very rare. - When suggesting incentives to keep us motivated, we are informed that this is part of our role. - Micromanagement. - It use to feel like there was a genuine care for the staff and customers. - I use to be really proud to say I worked here. - “Doors are always open”.