Going downhill, fast - Anonymous employee Xero Employee Review

2.0
Apr 1, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Office with some unique perks Some great people still in the Business

Cons

Senior Management are completely detached from the product with no clue on how bad the new releases are. New working model has moved away from product experts and now the focus is on speed. Moving towards a generic script style contact centre. Nobody wants to accept that things might have gone wrong and to learn from them.

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

4
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