The last job you'll ever have - Customer Experience Specialist Xero Employee Review

5.0
Mar 14, 2016
Recommend
CEO approval
Business Outlook

Pros

There are so many pros of working for this company. First things first, the work is ever changing, interesting, challenging, and engaging. However, if that isn't enough, you can rest assured that with every passing minute, you will feel as valuable, as wanted, and as much a part of the team as that last piece of brownie at your Nana's house. The employee benefits are too numerous to list, but take comfort in the fact that you can drink all the coffee you like during the day, and socialize at the end of the day by playing Fifa on your office's PS4.

Cons

Xero take the stance of "A's Hiring A's". This is perfectly fine except in some cases, the salary of some roles doesn't reflect the value of the individual in that position.

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

5
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