A Very Large Company - Anonymous employee Xerox Employee Review

All of our support staff except for IT and operations were off-shored to groups who did not understand the industry we worked in. There were training plans, but there were no incentives or follow through to finish them. The majority of the processes and procedures put in place created more work for employees rather than create efficiency, which meant less and less got accomplished with each new "process improvement." Very little investment or research was done into implemented IT solutions, which meant millions of dollars were spent on a solution that would not and could not work.