disorganization at its best. the titanic of the call centers ........ - Tenured Support Staff Xerox Employee Review

low hiring standards with applecare campaign , pay was low comparative to competition , non professional , mis-managed, nepotism, benefits were expensive and not worth it. it was easy to keep if you did minimum requirements and stayed off radar, schedules changed at managements whim. a lot of politics in the upper levels . termed great people and kept whoever they could pay the least amount regardless of skill level. gm was a lying fake inept sorry excuse for a man . after many years with xerox/acs they showed their backside and showed exactly why they have the poor reputation they have for call center/contact center management.