You will not enjoy this - Customer Service Representative Xerox Employee Review

1.0
Apr 26, 2016
Recommend
CEO approval
Business Outlook

Pros

They'll hire you if you have a pulse Lots of overtime Most of your coworkers are pretty decent Lots of variety when it comes to picking a shift

Cons

1) Mold in HVAC 2) Workers have to work long hours with inadequate seating. Most chairs are have broken height adjusters, poor to no lumbar support, broken castors, and/or biological stains of one sort or another. Management will not correct the issue, claiming since at least September 2015 that the chairs are on backorder. 3) Heavy dust in ventilation. 4) Workers highly discouraged from calling in sick, placing other workers at risk. 5) Unchanged water filters 6) Inadequate restroom facilities for 500 employees. 7) Human detritus such as dead skin and nail clippings on and around keyboards. 8) Severely inadequate ventilation. 9) Abusive, self-entitled customers 10) Horrible ABC pay system 11) Non responsive management who will just stare at you while you stare back with your hand up for help. 12) 10 minute breaks 13) Unrealistic metrics 14) Constant rule changes Bottom line: This job will make you a misanthrope faster than any other form of work.

Explore other reviews about Xerox

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Corporate, so you know how that goes.

Cons

Corporate still trying to get their act together with IT solution.

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides flex time off to be able to work around family appointments, vacation time and sick time.

Cons

pay is stagnant, salaries vary widely even for people working side by side in the same positions.

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