Weary and disappointed - Senior Customer Service Engineer Xerox Employee Review

2.0
Nov 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Steady employment Good hard working teammates Traveling to different sites, not tied to one location Meeting people, customers are generally nice Minimum supervision Every once in a while, actually fix something and help someone out.

Cons

Layoffs, no feedback on criteria for layoff selections. Techs are looking over their shoulders wondering who's next. Very low morale Stagnant salaries Low manpower Poor quality equipment. Seem to be built as cheaply as possible with no or little quality control. Poor parts support with poor quality Next to impossible to provide superior service to customers with the support we have. Management either going through the motions or completely out of touch.

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

See reviews by: Helpful|Rating|Date|All