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      Xerox

      Engaged Employer

      Xerox reviews

      Used to be great, going downhill fast since research and manufacturing are being closed down - Customer Service Engineer Xerox Employee Review

      3.0
      Feb 24, 2012
      Customer service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some really good people who still want to excel in spite of the obstacles constructed by upper management.

      Cons

      Customer satisfaction is said to be a priority but many parts for repair aren't available and consumables are always in short supply. Many reps spend more time "managing" their performance numbers than taking care of the customers so they could earn the numbers honestly.

      Explore other reviews about Xerox

      5.0
      Jun 24, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good job for entry level customer service and easy to climb corperate ladder.

      Cons

      Managment team is difficult to work with

      2.0
      Jun 24, 2026
      Software technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company with solid benefits

      Cons

      Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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