Pros
Most of their call centers will hire anyone regardless of experience. As they are a 3rd party service in most call centers you have the opportunity to learn from 2 fortune 500 companies. Xerox does offer some college repayment options for relevant courses (read the fine print before agreeing.) Regardless of previous experience you can move up quickly. I was able to move from Agent to Operations Manager within 9 months, although this is not common, in relation to the time it would take at an internal call center as opposed to 3rd party like Xerox it's considerably faster on average. There was quite a bit of freedom given to managers on how to run their teams. Micromanaging did happen but as with everything it is usually short lived. With the fast pace environment, demands from the client, and constant change, the amount of experience you gain in a short time is immense. Pay rates were increased for Managers, Supervisors and Agents thanks to Ursella Burns long term vision and investment in the employees. She also had a better internal education program in development of which some was already released that was a wonderful free resource for anyone. Unfortunately I'm not sure how much of her progress will be kept. Overall Xerox can be a great place to work if you make it so. There are many people within the company that care and are willing to spend time to help you advance toward your goals. I would recommend it as a place to begin your career to gain experience quickly.
Cons
From top to bottom there is an insane lack of professionalism. Although not as bad as it used to be the "boys club" is definitely around. There is a too many Chiefs not enough Indians problem at Xerox. Which means that great directives from the CEO and executive levels get watered down from each level of managers ego adding their 2 cents before being enacted, effectively removing the heart of the directive that would have made improvements. What is is left is usually something that makes lives harder w/out adding value. The pay at Xerox is EXTREMELY lower than the industry average for any given position you will work in. Supposedly it is due to Xerox being a 3rd party contractor to perform customer service, sales, etc for another large company looking to save money by exporting the service from their own company. This makes sense that pay would be lower however, lack of proffesionalism and clear direction costs money. Money that could go toward wages. Or toward a clean office environment with working machines. Instead of leaving the pig sty with broken equipment that I was apart of. It's amazing how great our performance was with all of these setback but even as a top performing site, acknowledgment or extra incentives was rarely given to employees.