Pros
In all honesty, with today's economy you couldn't ask for anything better. The job is easy since they show you EVERYTHING you need to know to do it. Xerox has several divisions, and I work by taking calls for xerox who partners with verizon wireless. It's quite simple. Everything you need to help customers is right in front of you. The trickiest part is how to talk to customers. But when you get out of classroom training, everyone is there to help you taking your first calls. The environment is AMAZING. Everyone is very laid back, fun, and helpful. You get paid on your performance, not how long you have been there. If you are doing amazing, you get paid amazing. If you are doing really well, hello bonuses! Employees even get rewarded for hard work! I've had free chicken, potato salad, and dinner rolls before. As well as nachos and ice cream. There is also raffles where you can win stuff. Over $2,000 worth of stuff was given away at one of them. I LOVE this job! I work at a division within WA, and I couldn't be happier :). Did I mention you can advance quite easily too? You also get benefits and lots of discounts on things, which is awesome!
Cons
I dislike the schedules for training since I'm a mother and it's rough on me. That's about it though!