Customer Service Engineer Level 3 - Senior Customer Service Engineer Xerox Employee Review

1.0
Aug 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Company name brand recognition is extremely well known (as both a noun and a verb) in the office equipment space.

Cons

The company has been receding for approximately 20 years. The faithful have endured 2 decades of voluntary and involuntary layoffs, reorganizations, management changes (up to 2 or 3x per year), zero salary growth (or near-zero), no bonuses, no profit sharing, and failed diversification strategies in the face of a declining print/copy market.

Explore other reviews about Xerox

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great people and work-life balance.

Cons

Not many cons. Sometimes it is slow, but mostly not.

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides flex time off to be able to work around family appointments, vacation time and sick time.

Cons

pay is stagnant, salaries vary widely even for people working side by side in the same positions.

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