Management too near-sighted - Customer Service Engineer Xerox Employee Review

3.0
Oct 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Good basic benefits. Ok compensation, but they are penny pinching too much.

Cons

Too focused on headcount. Lost focus on customer in some areas. Different regions are doing better. Management panel recruiting process focuses more on communication skills than analytical skills resulting in managers who can talk better than perform. Filters out all the "plant' personality role types.

Explore other reviews about Xerox

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Corporate, so you know how that goes.

Cons

Corporate still trying to get their act together with IT solution.

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides flex time off to be able to work around family appointments, vacation time and sick time.

Cons

pay is stagnant, salaries vary widely even for people working side by side in the same positions.

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