Gone downhill over the past few years... - Client Services Xerox Employee Review

1.0
Apr 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Pretty much none. Great place when it was first acquired by Xerox and was in growth mode, but has gotten ugly over the past few years.

Cons

The senior management is a disaster! Great client service managers that work tirelessly for decent pay, but up to 80+ hours a week at times. If you sign on with this company, get ready to give up work/life balance completely. No recognition for most people that work there. They basically promise the client whatever is needed to close the deal and then just crush the client managers. A lot of favoritism. The technology is mediocre at best.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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