Worst managed and lowest paid call center in the Portland area - Customer Care Supervisor Xerox Employee Review

1.0
Jun 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Anyone can get hired to work here as long as you can pass a drug test and haven't had a felony within 7 years which means they are only attracting bottom of the barrel employees. If you become friendly with the SBU-level managers, then you are guaranteed a promotion no matter how poorly you perform: favoritism prevails.

Cons

The company has an extremely high turnover rate because they believe there's always someone else willing to step in and replace the departing employee. Employees are regularly lied to and told performance reviews and raises are coming however Xerox never delivers on the promise. HR complaints are only addressed if they involve race or violence. Sexual harassment is the norm. No opportunities exist for employment advancement. No training is provided to move-up in the company. Investors should be aware that SBU-level and above management are not held accountable for their actions, and they are eating the company alive from the inside out pilfering profits and destroying infrastructure.

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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