Blindly descending into obsolescence with an outdated management philosophy and ineffectual management! - Anonymous employee Xerox Employee Review

2.0
Nov 28, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People know the name (could be good or bad depending on how well you know the company) Fairly stable. Layoffs aren't massive compared to the number of employees, but rather frequent (3 layoffs in 1-1/2 years!

Cons

Xerox seems to be always behind the market, playing catch up with competitors, never the leader in the industry they created! If you don't fall into the 'Sales' or 'PARC Engineer' categories, you mean nothing to the company. Back-office infrastructure is critically out of date. Disorganized and inept! Company restructures repeatedly and without a discernible goal. Pay is well below standard for most positions below VP and Organization Leaders. No opportunity to advance. All upper management just keeps getting shuffled, but no one ever seems to move up. All raises (regardless of reason) have been frozen for a long time but company performance has been better than planned for the entire freeze period. Job descriptions are also intentionally under-stated in terms of workload and responsibility to seem like lateral moves and justify a lack raises in the future. Deadline for returning raises keeps getting extended and Xerox is laying off more people to make it happen - poor business decision! Employees get more frequent and more accurate updates about company news from newspapers than from management. There's NO HR! There is an HR rep, but HR and Operations Managers have made it clear that your direct Manager is your HR contact or the 800-hotline. The HR Rep is only there to advise Managers. You have no way to escalate HR issues involving your manager and managers are ill-equipped to deal with HR issues. This company has no clear direction and no respect for its rank and file employees. However, it will continue to exist for years to come with a diminishing relevance in the marketplace. That is, unless someone turns the place around.

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5.0
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Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

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2.0
Jun 24, 2026
Recommend
CEO approval
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Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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