Pros
It's a comfortable, relatively friendly environment. I never had a problem with the staff, and the place is kept clean and pleasant to work in.
Cons
The pay system is based heavily off of reviews, and one bad review from one irate customer is all it takes to dock your pay 3-4$ an hour for a stupidly long time. At least a month or more. There was never any hope of meeting the impossible standards they set, since one irate, entitled customer was all it took to lose the closest thing they had to decent pay. Even their "best pay" was a meager amount that barely made it worth coming in. And don't even talk about the benefits, because what they offer is a joke in terms of medical/dental. You're basically working just to pay your premium if you take them... or your deductibles, out-of-pocket, etc.