Xerox Nightmares: My Rollercoaster Ride Through Confusion and Chaos - Technical Support Representative Xerox Employee Review

2.0
Dec 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Recruitment Assistance: The company has a recruitment process that helps candidates secure positions even if they haven't applied for specific roles. Access to Resources: Employees eventually gain access to a van and credit card, which could be beneficial for work-related tasks. Remote Work Option: There's an option to work from home, providing flexibility in the work environment. Previous Experience with Xerox Machines: If you have prior experience operating Xerox machines, it could contribute to a smoother transition into the role.

Cons

Unclear Expectations: Lack of clarity in job expectations and responsibilities, leading to confusion for new employees. Inadequate Orientation: Insufficient onboarding and orientation process, leaving employees to navigate their roles independently. Overwhelming Training: The extensive and overwhelming online training, particularly on outdated printers, may not align with the company's future direction. Delayed Access to Essential Resources: Obtaining crucial resources like a van and credit card took over a month for some employees. Additional Costs for Van: The van, initially presented as optional, comes with a mandatory $90 monthly fee for personal use, impacting overall compensation. Communication Challenges: Difficulty in reaching out to HR and payroll support, leading to frustration in obtaining necessary information. High Federal Taxes: Employees reported unusually high federal taxes, contributing to dissatisfaction with overall compensation. Limited Managerial Support: Challenges in receiving timely and helpful responses from management, impacting the overall support system.

Explore other reviews about Xerox

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great people and work-life balance.

Cons

Not many cons. Sometimes it is slow, but mostly not.

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides flex time off to be able to work around family appointments, vacation time and sick time.

Cons

pay is stagnant, salaries vary widely even for people working side by side in the same positions.

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