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      Xerox

      Engaged Employer

      Xerox reviews

      HCL the downfall of the company and customer service - Sales Associate Xerox Employee Review

      2.0
      May 30, 2025
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      great local management and the local Virginia based team was great but everything at a corporate level was a disaster HCL is the worst company to work with in customer service

      Cons

      HCL the downfall of the company I had cases of 18 emails to get customer complaints resolved it is hard to get a person to understand the issue when their englis and US Dollar understanding is so poor

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      5.0
      Jun 24, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good job for entry level customer service and easy to climb corperate ladder.

      Cons

      Managment team is difficult to work with

      2.0
      Jun 24, 2026
      Software technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company with solid benefits

      Cons

      Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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