Customer Service Rep - Customer Service Representative Xerox Employee Review

1.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

401 K match for 3% - 2 weeks vacation 4 floating holidays for first year of employment - 3 weeks vacation after 5 years service

Cons

No cost of living or raises in 6 years, some of ladies in management (ones that won't leave until they die) are mean and jaded and spiteful. Xerox constantly tries to save money but also spend money badly. They pass on extra expenses on to their clients. Their call center hires people off the street with very little experience to try to save money also and practices the "Fake it til you make it approach" I hear that quote alot at Xerox Tempe Arizona. Alot of good employees are frustrated and stuck between a rock and a hard place, but it is not their fault. This is a good stepping stone job not long term. Use them then lose them.

Explore other reviews about Xerox

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Corporate, so you know how that goes.

Cons

Corporate still trying to get their act together with IT solution.

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company provides flex time off to be able to work around family appointments, vacation time and sick time.

Cons

pay is stagnant, salaries vary widely even for people working side by side in the same positions.

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