Jan 14, 2021
Xplor Technologies Response
5yWe always appreciate feedback and apologize that you found your time with FieldEdge less than ideal. We do want to take a moment and address some of these items to ensure there is a fair depiction of FieldEdge, most importantly the culture, career advancement and value of our solutions.
FieldEdge provides an end-to-end solution for an underserved market when it comes to software. The value we offer is to remove laborious tasks that result from operating a business using pen & paper. Over 10,000 members depend on FieldEdge to run and improve their businesses, and we’re proud to serve them.
Some of the things I’m most proud of at FieldEdge are the coaching, development and career advancement opportunities we offer our employees. Our core values reflect making a difference in our customers’ lives as well as our coworkers’. Each new teammate receives thorough onboarding, weekly meetings/training with their manager and a manager whose sole focus is their success. We do not subscribe to a specific sales methodology, rather we take elements from methodologies like SPIN, Selling Above and Below the Line, and Challenger then apply it to our industry. I’m proud to share that 10 SDRs have been promoted or transitioned to departments across the business in the last 3 months.
I also want to address the comments about our culture because culture is something we care deeply about and try to protect at all costs. We strive to be inclusive and provide a work environment where people can succeed. We regularly celebrate our wins and we push each other to improve. In no ways do we want to be identified as “Wolf of Wallstreet”, and we certainly do not teach employees to be deceitful, manipulative or disrespectful. We could not be successful if that is our strategy for customer acquisition. 50% of our customers are on month-to-month contracts and our customer retention stats are above benchmarks for software companies. We’re extremely proud of the business and culture we’ve built.