Great choice for a recent graduate with no experience - International Customer Service Agent Xsolla Employee Review

4.0
Aug 3, 2020
Recommend
CEO approval
Business Outlook

Pros

- modern office with up-to-date equipment - friendly team of young professionals - tutoring at the beginning and throughout the working process - an entire kitchen full of free drinks and snacks

Cons

- high employee turnover in the customer support team - 12-hour shifts

Explore other reviews about Xsolla

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance even though other reviews say otherwise

Cons

more transparency needed in my opinion

1.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many people I worked with are dedicated, talented, and knowledgeable in their field. Unfortunately, the workplace culture often relies heavily on their efforts without providing adequate support or recognition.

Cons

The organization would benefit from stronger communication practices and more stable leadership. Employees frequently experienced uncertainty and stress due to inconsistent and often erratic decision making from senior leadership, starting with the CEO, HR leadership often chooses to reinforce or outright enable ineffective management practices.

1
See reviews by: Helpful|Rating|Date|All