No Job Security - Customer Care Associate I Yahoo Employee Review

1.0
Jul 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Good Pay (if you know what you are worth) and great benefits - health, time off, etc... They also like to give you gifts on special occasions.

Cons

Fired me with no warning when I had a 100% quality average. Constantly trying to make the impossible happen by setting unrealistic goals for average handle time. Did not care about their employees. People were swearing at customers and not doing their jobs, but they didn't get fired. There is a lot of favoritism.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work at

Cons

Sometimes not a great place to work at

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is very positive and nice. There's a ton of opportunity to make an impact with the scope and scale each employee is responsible for.

Cons

Product strategy seems frantic and directionless at times, although differs between product teams.

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