Associate and Technical Account Manager - Anonymous employee Yardi Systems Employee Review

1.0
Jul 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Shift flexibility, you can work 8-5, 9-6 or 10-7. Free parking. 2 hours off on the Friday of a long weekend.

Cons

Extremely oppressive work environment. Do as you are told. Sit at a desk for 9 hours a day. 80% of your time has to be logged. They are going to start recording your phone calls soon. Feedback from employees is not valued, fresh ideas are not valued, you are forced to do things "the Yardi way" which, quite frankly, is antiquated and in serious need of an overhaul. Flat management structure, little or no room for advancement unless you belong to the management "clique". High turnover but management does not seem to care, nothing is being done to improve employee retention rates. This shows how little they value their employees.

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Yardi Systems Response
8y
Our Technical Account Managers play such an important role working with clients and we appreciate everything you do. While recording of client phone calls has been discussed for certain roles, it is for the benefit of both parties. They would be used as a training tool for our employees to coach and feel more confident about providing clients with outstanding customer service. We encourage you to reach out to the VP in your office to discuss your concerns. All of our executives and managers have an open-door policy at Yardi and we hope that you take the time to reach out. Thank you for leaving a review.

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Cons

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Pros

Some team members are genuinely supportive and easy to collaborate with, though the overall experience can vary depending on the person.

Cons

Training has been the most inconsistent I’ve experienced in a corporate environment. Expectations are high, but the role itself changes frequently, often without clear communication or proper support. A recent reorganization shifted responsibilities and workloads, and it felt like it was used to delay or avoid well‑deserved raises and promotions across the team. Leadership has also increased micromanagement and plans to move toward a mandatory 2‑day in‑office schedule next year, which adds additional strain without improving collaboration.

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