Here's the REAL story - Account Executive Yelp Employee Review

2.0
Apr 11, 2016
Recommend
CEO approval
Business Outlook

Pros

All the nice perks of a tech company: Free Medical, Dental, and Vision Free Beer from the kegs after 5:30pm Team Happy Hours where your manager will buy you at least one drink Contests and referral bonus Well stocked kitchens Lots of cool 20 somethings, you will make lots of friends

Cons

So this is where it gets fun...you are a telemarketer. They try to dress it up as warm calling because they already have a Yelp page but you know you are calling business owners, disrupting their day to try and hock expensive advertising What they expect is 2 pitches, 3 appointments, 65-80 calls per day and 2 1/2 hours talk time. The problem is they covet pitches SOOOO much that you end up completing pitches you know won't close so you can hit their pitch expectations. Pitching 10 times or less can easily get you fired. Not hitting quota enough can get you fired. Not smiling enough, you guessed it, fired. It's a high pressure environment filled with loud music, cheering, and screaming. They try to overcompensate for how crappy the job really is by giving you freebies and acting like this is a dream job. They say territory doesn't matter, but it SURE does. Get some place in rural Michigan, let's see how long you last. If you get that territory you will end up spending hours explaining what Yelp is, struggle to find good pitches, and if you close deals they will be low inventory so you get basically no revenue. If you get a GOOD territory that's half the battle. Most territories have been picked clean. The size of the territories continues to go down because they are hiring so many people. The ones making huge amounts of money have NYC, LA, Chicago etc. They make it seem like you too can make 10k commission checks. If you do get a good commission check, chances are you will struggle the next month because you worked all the good leads, now have to trudge through garbage for months until you get a territory change. Business owners are going to hate your guts. They get calls so often that once they hear Yelp they hang up. Call a bit more and they will block you, forever closing off the ability to talk again. There is a ton of hate around Yelp as well and lots of claims that they are extorting business owners. It's not true, but tell that to the angry man on the phone screaming at you. Until they change this mantra of pitch 800 times a month, things wont get better. They are hiring idiot kids out of college that couldnt get a job elsewhere to man the phones to chat with business owners that have been in their professions for 80 years. Somehow they have to act like they know what's best for them. Managers will tell you to be super pushy to the point that the business owner will be totally turned off and never answer your call again. They want one call closes consistently which is illogical. The way they want you to pitch is WAY too needy. Basically peppering them with why don't you want to get started? What is there to think about?

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Pros

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Cons

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5.0
Jul 7, 2026
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Pros

Supportive management-My manager is amazing and truly cares about my personal and professional growth. Career development- I love the position I am in, but have been encouraged for others. Yelp offers great opportunities to advance, explore new roles and develop new skills if that's the direction you want. Work life balance-10/10. As a mom of 3, I feel empowered to balance my family responsibilities and career and Yelp does just that. Inclusivity and culture- Yelp’s commitment to belonging and inclusivity is real, I’ve always felt valued here. I love my team so much. Flexibility- Movement between roles and growth are genuinely supported. Working from home also helps a lot with flexibility. Employee recognition-Hard work is acknowledged and celebrated daily.

Cons

Large company changes- Like any sizable company, occasional shifts or leadership changes mean adapting to new processes. Remote work challenges- Not unique to Yelp, but staying connected with coworkers virtually can take extra effort. Compensation-Base is very low compared to a lot of other tech companies, but again you put the work in and it all evens out.

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