May 2, 2026
Yelp Response
2moThank you for sharing your feedback with us. We value training for all of our employees, including our managers, so training and coaching are an ongoing part of their career at Yelp.
All of our managers go through two different programs before being selected to become people leaders. The Intro to Leadership (ITL) is a classroom-based curriculum designed to teach the fundamentals of the role. Candidates who complete ITL then need to earn a spot on our designated manager bench team, Launchpad. Here, they spend their time participating in on-the-job training whereby we start to put classroom principles taught in ITL into practice. This is not a management job, but a way for us to see whether candidates can coach and operate according to our standards.
Candidates who are successful on the Launchpad will be selected to take a Sales Training Manager role within the Training org, onboarding all of our new hires. Once in the Training org, they're then enrolled in a suite of trainings, from New Manager Training to all the current curriculums legacy managers need to complete.
Thank you again for your feedback, and we wish you the best in your next role.