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      Yelp

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      Yelp reviews

      Easy job with micromanagement and low pay - Customer Success Manager (CSM) Yelp Employee Review

      2.0
      Jun 27, 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH, monthly stipend, fairly easy job

      Cons

      Micromanagement, being monitored at all times, super low pay, deceiving practices. Did I mention micromanagement?

      avatar
      Yelp Response
      2w
      We're glad you enjoyed our remote work model and the monthly reimbursement. Having those perks definitely makes a difference. You shared a lot of feedback, and we hear your frustration. You mentioned deceiving practices and unrealistic expectations. We have a zero-tolerance policy for unethical behavior, and our teams are instructed to communicate our products clearly and accurately. Our managers are hands-on by design to provide coaching, which can sometimes include joining calls to assist, but the goal is to help, not to hover. In addition, while our team needs to be available during standard business hours, folks are welcome to take breaks, have lunch, and go to the restroom. If you would like to share more details with our team, we invite you to email us at employeefeedback@yelp.com. Thank you for your feedback, and we wish you the very best in your next role.

      Explore other reviews about Yelp

      5.0
      Apr 22, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people. Good perks and colleagues treat you with respect

      Cons

      Workload can be overwhelming and software a bit outdated

      1
      5.0
      Jul 7, 2026
      Inbound senior elite account director 4
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive management-My manager is amazing and truly cares about my personal and professional growth. Career development- I love the position I am in, but have been encouraged for others. Yelp offers great opportunities to advance, explore new roles and develop new skills if that's the direction you want. Work life balance-10/10. As a mom of 3, I feel empowered to balance my family responsibilities and career and Yelp does just that. Inclusivity and culture- Yelp’s commitment to belonging and inclusivity is real, I’ve always felt valued here. I love my team so much. Flexibility- Movement between roles and growth are genuinely supported. Working from home also helps a lot with flexibility. Employee recognition-Hard work is acknowledged and celebrated daily.

      Cons

      Large company changes- Like any sizable company, occasional shifts or leadership changes mean adapting to new processes. Remote work challenges- Not unique to Yelp, but staying connected with coworkers virtually can take extra effort. Compensation-Base is very low compared to a lot of other tech companies, but again you put the work in and it all evens out.

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